Don's Appliance Service

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Don's Appliance Service is a fully insured company.

 

815-877-2553

SEE WHAT OUR CUSTOMERS ARE SAYING ABOUT OUR WORK

View our testimonials to see what our customers have said about our appliance repairs, replacement parts and new and used appliance sales. Please feel free to submit your own testimonial using our contact form, located here. We love to hear from our customers!

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Customer testimonials

Ryan Zimmerman

Kelli at Don's is very helpful and she was able to find me a dishwasher conversion kit that I couldn't find anywhere, not even on the Internet!

 

Clifton

Just wanted to thank Mrs. Kelly for being so helpful when I called. She was very nice and helpful, also shipped my part as quickly as possible. Thanks for the good help and great service at a bad time.

 

Ed Schollenberger

I just had to e-mail you to let you know what a pleasant experience it was to deal with you. Last week I ordered a Kenmore dryer timer which I received in only two days. After installing the timer, the dryer still did not work. I called your shop to ask for a replacement timer because I was sure that was the problem. The lady that answered the phone explained that all used parts were tested before sale. She further inquired as to just what the problem was. After I told her she suggested it was another problem and said to check the thermal fuse and igniter. As soon as she said igniter it dawned on me I was not seeing the orange glow when operating the dryer in any cycle. Please thank this knowledgeable lady for helping a senile old man who should have realized it was an ignition problem. It has really been a pleasant experience dealing with you.

 

Christopher H.

Thanks a lot for your time and effort! You and the company are a great asset to the do it yourselfer! I ordered the pump, on I believe Tuesday. Got it today at noon, installed it myself by 2pm, test ran it, works like a dream!

 

Chris

I work for an apartment management company, so when I say I'll highly recommend you, I mean it. I already posted your website on a message board to help promote your biz. I'll give you a call, thank you so much for the personal attention.

 

Chris

Thank you VERY much! The knobs are perfect!

Good job, you're amazing.

Thanks, I'll recommend you.

 

Dave

Folks, I received the timer today and installed it. It works fine. Thank you and God bless you. I am adding you to my e-mail list, because I repair appliances, and need a part on the average of once every few months. Our local used appliance store went out of business a 2 years ago, leaving me in search of a new source. Thanx again, and blessings on you and yours.

 

Ed

Folks -- Thank you all for responding to my inquiries, over the last two days, about a 1970's-vintage burner tube assembly. The part was delivered to me today, courtesy of Kelli and Mike Hobel. They were extremely knowledgeable, helpful and responsive, and were reasonably-priced.

 

Please consider adding Don's Appliance Service to your network of hard-to-find appliance parts suppliers.

 

Melanie C.

The washer motor we bought from you arrived yesterday and it took only 15 minutes, from start to finish, to install.  Because you left the colored wires on it the job was quick and painless and I want to thank you for that.  Thank you, also, for the wonderful service!  I've put your e-mail address in my address book and won't hesitate to contact you again should we ever need an appliance part.  I'm telling all my cousins about your wonderful service too!

 

THANK YOU,  THANK YOU,  THANK YOU!

 

Ed S.

I just had to let you know what a pleasant experience it was to deal with you.  Last week I ordered a Kenmore dryer timer which I received in only two days.  After installing the timer, the dryer still did not work,  I called your shop to ask for a replacement timer because I was sure that was the problem.  The lady that answered the phone inquired as to what the problem was.  After I told her she suggested it was another problem and said to check the thermal fuse and igniter.  As soon as she said igniter it dawned on me I was not seeing the orange glow.  Please thank the knowledgeable lady for helping a senile old man who should have realized it was an ignition problem.  It really has been a pleasant experience dealing with you.  THANK YOU SO MUCH!

 

Jim H.

Hello, I got the belts for the Maytag washer and it's working great.  Thank you so much.

 

KB Brewer

I called 4/2 around noon to order.  Part arrived 4/5 by priority mail.  I was getting desperate, unable to find the new part ANYwhere-locally or internet-and was happy to find a good used one.  The used valve is in good condition and works perfectly.

 

I appreciate your quick, courteous service and reasonable prices.  It was sincerely a pleasure doing business with you.

 

Fred

Contacted Don's by email on a Sunday evening, requesting a used part. Received a reply Monday morning, with a price on both a new and used part. Ordered the used part that afternoon, received it before the end of the week, and had my washer running before I needed to go to the laundromat, at a bargain price, to boot. Thanks, you will be highly recommended.

 

J Hesse

I want to thank you, and say that you can chalk this up to another successful ending for your business. The element you sent was just a little bit smaller that the original, but the contacts fit perfectly and it heats like crazy. I figure that with the smaller diameter (for lack of a better word) it should heat better because it is not as up against the corners of the oven, like the original one was. We may even celebrate with some pizza tonight. After 30 to 40 contacts I tried, you were the ones to save me from buying a 900 dollar wall mount oven. Thanks again.

 

Erik

I LOVE Don's. I had trouble with my dryer, did a little trouble-shooting at home and arrived with no idea what I would need to fix the problem. After two small parts and a ton of helpful information, I was able to fix my dryer and get it working again. I'll always get my appliance parts here, and when the time finally comes to have them replaced, I know exactly how to keep my shopping to a one-stop shopping experience: Don's!

 

Ron

I came in this morning to buy a part for my washer, I was advised that my problem wasn't the part I wanted and informed on what to try when I got home. I went home and tried and washer now works. I just wanted to say thank you for your honesty, and be assured you now have a customer for life. Thank you again, not many out there who would have done this for someone when they could have made a buck.

 

Wonderful

Don's Appliance Service is wonderful. Just tell them what is wrong with your appliance and they will help you fix it yourself. We love them and have used them for years!

 

Janet

The knob arrived today, and it’s perfect!!! Fits the dishwasher shaft as if it were made for it. We ran the dishwasher immediately, and it worked fine. Thank you so very much for your “can-do” attitude. You don’t know how many calls and inquiries I made and received comments like: “they don’t make them anymore” “you’ll never find it” “you’ll just have to buy a new dishwasher, I guess.” Your company is the BEST.

 

Sandy Tucker

Don's is awesome! My family has been coming here for years. When you call and tell him your appliance's problem he can almost always tell you what is wrong, what it needs, and how to do it. We love you Don's!!!!!

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